Privacy

We always try to give our patients a good service but there may be times when you feel that this has no happened.

If you have comments or concerns, in the first instance please let our Practice Manager know.  We should like the opportunity to look into the concerns and if necessary put right the problems tou have identified or mistakes that have been made (Local Resolution).

The practice based complaints procedure is not able to deal with issues of legal liability or compensation.

If you feel the practice has not dealt with the issues as you would wish, you can write to the Complaints Manager at Lincolnshire PCT.

Useful contacts;

Primary Care Trust

Lincolnshire PCT, Orchard House, SOth Rauceby, Sleaford NG34 8PP

Tel 01529 416000

Lincolnshire Patient Advice and Liaison Service (PALS)

PALS can often help resolve problems before they become formal complaints

Tel 0845 602 4384

Independent Complaints, Advocacy Services (ICAS)

Tel 0845 650 0088