Terms & Conditions

We aim to give our patients the best possible service with the constraints of resources available to us.

In return, we as patients to;

Cancel their appointment if the are unable to attend, informing the practice at the earliest opportunity.

Inform the practice when they change their address or phone number.

Order repeat medication in good time - before it runs out.

We ask that all patients treat the Doctors and staff with courtesy and respect.  In return, patients can expect to be treated in a similar way.

We take seriously any threatening, abusive or violent behavious against our staff or other patients.  If a patient is violent or abusive, they will be warned to stop their behaviour.  If they persist we may exercise our right to take action to have them removed - immediately if necessary - from our list f patients.

ACCESS TO MEDICAL RECORDS

Your records will be accessed only by Doctors and staff involved in your care.

Patients may access their own medicl records under the provision of Data Protection legislation.  Please speak to your Doctor or a Receptionist about this.

If a third party needs access to your records (e.g. insurance company or solicitor) yor written authorisation is required. A fee is usually payable for third party access.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

Under the Freedom of Information Act 2000, market Cross Surgery has adopted the NHS Freedom of Information Project Board Model Publication Scheme for General Practice.  This publication scheme is a guide to the 'classes' of information the practice is required to make available.  Details are available from the Practice Manager.

PATIENT CHOICE

Your choices incluyde;

- the right to choose a GP and to change to another if you are not happy with the service you receive.

- the right to choose which hospital to go to if your GP refers you to see a specialist.

- the right to be involved in decisions about your healthcare and to be given the information you need to do this.

For further guidance see www.nhs.uk/choiceintheNHS

CHAPERONE POLICY

In certain circumstances during an examination of an intimate nature, the Doctor may ask a Nurse or appropriately trained member of staff to be present.  This is to protect both the Doctor and the patient.  If a suitable chaperone is not available an alternative appointment will be offered.

A patient may, of course, be accompanied by a relative or friend at any appointment or consultation.